RETURN POLICY

Non-Refundable and Non-Returnable Items Include:

  • Any muriatic acid, sodium hypochlorite (chlorinating liquid), or calcium hypochlorite
  • Any online orders of hazardous materials including sanitizing chemicals, non-chlorinated oxidizing chemicals, acids and bases, and paint or paint related products
  • All custom orders including, but not limited to, custom safety covers, custom spa covers, and custom pool liners
  • Any opened pool liners or pool covers
  • Any used or installed equipment including circulating pumps, filters, heaters, heat pumps, salt cells, motors, and lights
  • All shipping and handling charges are non-refundable, except for defective or damaged products

In-Store Returns

Products purchased in-store or online may be returned to any Leslie’s store with an accompanying receipt or packing slip and a valid ID

No receipt / no transaction verificationAt the store manager’s discretion, a store credit may be issued

Online Returns

Our online returns process is designed to ensure the fastest and most accurate processing of your returns request. Online returns are subject to a $15 return shipping fee deducted from your refund amount. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges.